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�������պ����ѧѧ�� 2001, Vol. 27 Issue (4) :465-468    DOI:
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Logical Network Based Customer Service Management
HUANG Dong-quan, XU Zhen-ya, LI Wei-qin, XIA Chun-he*
Beijing University of Aeronautics and Astronautics, Dept. of Computer Science and Engineering

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Abstract�� The concepts and functionalities of customer service management have been analysed. A novel hierarchical representation method of abstract network, logical network, is provided. The structure, attributes and computation of logical network as well as a CSM management model have been studied. An implementation prototype of CSM system is provided. At the underlying layer, CORBA, common object request broker architecture, is used as a supporting environment and for achieving representation, management, update and access of CSM-MIB. At the higher layer, customers are allowed to reassemble the physical network and generate a hierarchical "logical network" through methods of definition, creating and maintenance. Thereby the functionalities of CSM such as agreement, assignment, performance monitoring and reporting can be implemented.
Keywords�� distributed networks   network control program   management program   customer service management   logical network     
Received 2000-09-20;
Fund:

����863�߼����ƻ�������Ŀ(863-511-946-009)

About author: �ƶ�Ȫ(1964-),��,����������,��ʿ��,100083,����.
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�ƶ�Ȫ, ������, ��ΰ��, �Ĵ���.�����߼�����Ŀͻ��������[J]  �������պ����ѧѧ��, 2001,V27(4): 465-468
HUANG Dong-quan, XU Zhen-ya, LI Wei-qin, XIA Chun-he.Logical Network Based Customer Service Management[J]  JOURNAL OF BEIJING UNIVERSITY OF AERONAUTICS AND A, 2001,V27(4): 465-468
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http://bhxb.buaa.edu.cn//CN/     ��     http://bhxb.buaa.edu.cn//CN/Y2001/V27/I4/465
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