北京航空航天大学学报(社会科学版) ›› 2014, Vol. 27 ›› Issue (5): 8-13.DOI: 10.13766/j.bhsk.1008-2204.2013.0543

• 公共政策与治理 • 上一篇    下一篇

电子政务2.0在基层公共服务中的应用研究

刘邦凡, 詹国辉   

  1. 燕山大学 公共管理学院, 河北 秦皇岛 066004
  • 收稿日期:2013-11-27 出版日期:2014-09-25 发布日期:2014-09-22
  • 作者简介:刘邦凡(1967- ),男,重庆人,教授,博士,研究方向为电子政务与公共管理.
  • 基金资助:

    国家社会科学基金资助项目(13BKS080;12BJY005);河北省社会科学发展研究重点课题(201302004);河北省社会科学基金资助项目(HB12TQ002)

Research on Application of E-Government 2.0 in Grassroots Public Service

Liu Bangfan, Zhan Guohui   

  1. Public Administration College, Yanshan University, Qinhuangdao 066004, China
  • Received:2013-11-27 Online:2014-09-25 Published:2014-09-22

摘要:

近些年来,中国的电子政务建设取得了长足发展,从电子政务1.0进入到电子政务2.0时代,这对整合提升政府公共服务和管理能力有很大的促进作用。基层政府是大量公共服务的供给主体之一,通过电子政务2.0提供和改进公共服务是提高其服务质量和效率的重要手段,但在实践中,电子政务2.0在基层公共服务的应用中还面临着理念、体制和资源方面的障碍。消除这些障碍,促进电子政务2.0作用的发挥,将会进一步提高基层公共服务的效率和水平。

关键词: 电子政务2.0, 基层政府, 公共服务, 服务理念, 基层公共服务

Abstract:

In recent years, the construction of E-Government in China has made great progress. From the era of E-Government 1.0 to the E-Government 2.0, the development of E-Government has played a great role in the integration of public services and improving capacity of government management. As one of the main bodies of supply of public services, grassroots governments can ameliorate the quality of service and achieve higher efficiency by using the E-Government 2.0. However, in practice, the application of E-Government 2.0 in grassroots public service is confronted with obstacles in concept, structure, resources. To further improve the efficiency and the level of public services at grassroots, it is important to eliminate the obstacles and enhance the role of E-Government 2.0.

Key words: E-Government 2.0, grassroots government, public service, service concept, grassroots public service

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