北京航空航天大学学报(社会科学版) ›› 2018, Vol. 31 ›› Issue (1): 50-56.DOI: 10.13766/j.bhsk.1008-2204.2015.0434

• 公共政策与治理 • 上一篇    下一篇

宁波公共就业服务质量改善机制构建

唐果   

  1. 宁波大学 科学技术学院, 浙江 宁波 315212
  • 收稿日期:2015-09-14 出版日期:2018-01-25 发布日期:2018-01-31
  • 作者简介:唐果(1971-),男,湖南湘潭人,副教授,硕士,研究方向为公共管理、企业管理.
  • 基金资助:

    国家社科基金一般项目(15BGL199);教育部人文社会科学研究规划基金资助项目(15YJA630061);浙江省软科学研究计划(2018C35049);浙江省社科联研究课题(2015B028)

Mechanism Construction of Ningbo Public Employment Service Quality Improvement

TANG Guo   

  1. College of Science & Technology, Ningbo University, Ningbo Zhejiang 315212, China
  • Received:2015-09-14 Online:2018-01-25 Published:2018-01-31

摘要:

向3 000名宁波劳动者发放问卷对宁波公共就业服务质量进行调查,运用模糊综合评价法处理调查数据后发现,劳动者对宁波公共就业服务质量的总体评价是"中等"。根据服务质量差距模型构建出宁波公共就业服务质量改善机制。为了提升宁波公共就业服务质量,宁波公共就业服务机构应正确理解劳动者对宁波公共就业服务质量的期望,正确选择公共就业服务设计和制定公共就业服务质量标准,确保按照公共就业服务质量标准提供服务,保证政府公共就业服务传递与承诺相一致。

关键词: 公共就业服务, 服务质量差距模型, 模糊综合评价法, 宁波, 劳动者

Abstract:

The questionnaire to survey Ningbo's public employment service quality was filled out by 3000 laborers in Ningbo, and the fuzzy comprehensive evaluation method was applied in analyzing the survey data. The result shows that the overall evaluation of Ningbo public employment service quality is "medium". According to the service quality gap model, the mechanism is put forward in this paper for improving Ningbo public employment service quality. In order to improve the quality of Ningbo public employment services, Ningbo public employment service agencies should correctly understand the laborers' expectations of Ningbo public employment service quality, and correctly select public employment service designs and establish the public employment service quality standards. Additionally, Ningbo public employment service agencies should provide the services in accordance with the public standards and ensure that the government public employment service delivery is consistent with the commitment.

Key words: public employment services, service quality gap model, fuzzy comprehensive evaluation method, Ningbo, laborers

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