北京航空航天大学学报(社会科学版) ›› 2018, Vol. 31 ›› Issue (1): 57-63.DOI: 10.13766/j.bhsk.1008-2204.2016.0154

• 公共政策与治理 • 上一篇    下一篇

服务型政府建设中的公共服务标准化

段哲哲1, 汪澜2   

  1. 1. 台湾政治大学 公共行政学系, 台湾 台北 11605;
    2. 厦门大学 公共事务学院, 福建 厦门 361005
  • 收稿日期:2016-04-28 出版日期:2018-01-25 发布日期:2018-01-31
  • 作者简介:段哲哲(1987-),男,湖北天门人,博士研究生,研究方向为公共政策,人力资源管理.

Standardization of Public Services under the Perspective of Service-oriented Government

DUAN Zhezhe1, WANG Lan2   

  1. 1. Department of Public Administration, National Chengchi University, Taipei Taiwan 11605, China;
    2. School of Public Affairs, Xiamen University, Xiamen Fujian 361005, China
  • Received:2016-04-28 Online:2018-01-25 Published:2018-01-31

摘要:

服务型政府是中国政府改革的主要目标,是符合中国特色社会主义要求的政府模式。服务型政府建设实践在中国大概经历了四个阶段:公共服务市场化、公共服务绩效评估、公共服务均等化及公共服务标准化;公共服务标准化与其他主题存在辩证关系,是中国公共管理理论与实践相互促进的结果。公共服务标准化是服务型政府建设的最新实践阶段,建设公共服务标准化是系统工程,需要遵循等效、适时、适度、先进的原则,向企业管理借鉴标准化建设经验以及进行公共服务标准化顶层设计,颁布整体性通用性公共服务标准体系框架。

关键词: 服务型政府, 公共服务, 市场化, 均等化, 绩效评估, 标准化

Abstract:

The service-oriented government is the main goal of the Chinese government reform and is in line with the requirements of the mode of government of the socialism with Chinese characteristics. There have been four phases in the construction of service-oriented government in China:the marketization of public services, the public services performance evaluation, the equalization of public services and the standardization of public services. There is a dialectical relationship between the standardization of public servicesand other topics. The standardization of public services is the result of the mutual promotion of public administration theory and practice in our country.It is believed that the public services standardization is the latest stage of practice of building a service-oriented government. Building public services standardization is system engineering. We should follow the equivalent, timely, appropriate and advanced principle, learn the experience of standardization construction from the enterprise management, create the top-level designs, and establish an overall and universal framework of public services standard system.

Key words: service-oriented government, public service, marketlization, equalization, performance evaluation, standardization

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