北京航空航天大学学报(社会科学版) ›› 2020, Vol. 33 ›› Issue (2): 72-79.DOI: 10.13766/j.bhsk.1008-2204.2019.0425

• 本期特约专家稿件 • 上一篇    下一篇

“嵌入式”养老院入住老年人的满意度及其影响因素分析——以上海市为例

温海红1, 王怡欢2   

  1. 1. 西安交通大学 公共政策与管理学院, 陕西 西安 710049;
    2. 中国人民大学 公共管理学院, 北京 100872
  • 收稿日期:2019-12-10 出版日期:2020-03-25 发布日期:2020-04-01
  • 作者简介:温海红(1964-),女,陕西华县人,教授,博士,研究方向为养老保障理论与政策.
  • 基金资助:

    国家社会科学基金(17BSH123);教育部哲学社会科学研究重大课题攻关项目(18JZD045)

Satisfaction and Influencing Factors Analysis of Older People Lived in “Embedded” Nursing Home: Take Shanghai as an Example

WEN Haihong1, WANG Yihuan2   

  1. 1. School of Public Policy and Administration, Xi'an Jiaotong University, Xi'an Shaanxi 710049, China;
    2. School of Public Administration and Policy, Renmin University of China, Beijing 100872, China
  • Received:2019-12-10 Online:2020-03-25 Published:2020-04-01

摘要:

"嵌入式"养老作为新兴养老服务模式,充分结合了社区居家养老服务和机构养老服务的双重优势,弥补了两者的不足,应成为社会力量兴办养老服务的重要模式之一。利用上海市调研数据,基于SERVPERF模型,分析"嵌入式"养老院入住老年人的满意度及其影响因素。研究发现,一半以上的老年人表示不满意"嵌入式"养老院提供的服务,影响"嵌入式"养老服务满意度的因素主要包括政策支持度、养老院信息化设施、养老院服务内容丰富程度、养老院服务人员专业水平、老年人的失能程度、文化程度和养老金水平。因此,为推进"嵌入式"养老院的蓬勃发展和养老服务供给侧改革进程,研究给出了完善"嵌入式"养老服务政策、建立社区与"嵌入式"养老院分工协作机制等对策建议。

关键词: “嵌入式”养老院, 养老服务满意度, SERVPERF模型, 养老服务供给侧改革, 社区居家养老服务

Abstract:

"Embedded" old-age service, as a new model of old-age service, fully combines the dual advantages of community home-based old-age service and institutional old-age service, and makes up for the shortcomings of both, so should become one of the important modes for social forces to establish old-age service. Based on SERVPERF model, this paper analyzes the satisfaction of the elderly in the "embedded" nursing home and its influencing factors. The study found that more than half of the elderly expressed dissatisfaction with the services provided by the "embedded" nursing home, and the factors affecting the satisfaction of the "embedded" nursing service mainly include the support degree of the pension service policy, the information facilities of the nursing home, the richness of the pension service content, the professional level of the pension service staff, the self-care ability, education level and pension level of the elderly. Therefore, in order to promote the vigorous development of the "embedded" nursing home and the reform process of the supply-side of pension services, this paper puts forward some countermeasures and suggestions, such as improving the "embedded" pension service policy, establishing the division and cooperation mechanism between the community and the "embedded" nursing home.

Key words: “embedded&rdquo, nursing home, satisfaction of pension service, SERVPERF model, supply-side reform of pension service, community home-based pension service

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