北京航空航天大学学报(社会科学版) ›› 2015, Vol. 28 ›› Issue (2): 31-35.DOI: 10.13766/j.bhsk.1008-2204.2014.0248

• 公共政策与治理 • 上一篇    下一篇

专家参与危机管理中的信任失灵与策略转换

刘柳, 徐治立   

  1. 北京航空航天大学 公共管理学院, 北京 100191
  • 收稿日期:2014-05-28 出版日期:2015-03-25 发布日期:2015-04-23
  • 作者简介:刘柳(1986- ),女,江西赣州人,博士研究生,研究方向为科技政策与管理、社会治理.

Trust Failure and Strategy Transformation with Experts in Crisis Management

Liu Liu, Xu Zhili   

  1. School of Public Administration, Beijing University of Aeronautics and Astronautics, Beijing 100191, China
  • Received:2014-05-28 Online:2015-03-25 Published:2015-04-23

摘要:

公众科学知识素养的缺乏,社会功能的分工及科技民主价值观念的形成,决定了专家参与危机管理的必要性。中国危机管理面临着突出的专家信任失灵问题。公众对专家知识期望的理想化、专家自身知识的价值偏向、专家参与机制有效性无法保证、信息公开透明度不够等,从知识论层面与现实层面构成了信任失灵的根源。构建专家信息库、提高言论被“收买”的风险成本、完善良好的沟通机制是重获专家信任权威的有效策略。

关键词: 专家参与, 危机管理, 信任失灵, 根源探析, 策略转换

Abstract:

Experts participation in crisis management is determined by the following factors: lack of scientific knowledge of the public, division of labor brought by social function and formation of the democratic value of science and technology. In the process of the crisis management, experts' trust failure becomes a problem. Public tendency to idealize experts' knowledge, value preference of experts' knowledge, failure in guaranteeing the effectiveness of experts' participation and insufficient information transparency are the theoretical and practical causes of the trust failure. The paper puts forward some suggestions on regaining experts' trust authority: establishing the experts' personal information repository, enhancing the risk cost of experts being bribed and improving communication mechanism.

Key words: experts' participation, crisis management, trust failure, root cause analysis, strategy transformation

中图分类号: