遭遇服务失误消费者重复购买行为因素探究
张圣亮, 陶建建
Empirical Study of Factors Affecting Consumer Repeat Purchasing Behavior in Service Failure
Zhang Shengliang, Tao Jianjian
北京航空航天大学学报社科版 . 2015, (4): 91 -97 .  DOI: 10.13766/j.bhsk.1008-2204.2014.0302