JOURNAL OF BEIJING UNIVERSITY OF AERONAUTICS AND A ›› 2014, Vol. 27 ›› Issue (3): 1-5.DOI: 10.13766/j.bhsk.1008-2204.2014.0042

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Analysis of Silence Strategy and Risks for Conflict Management in Crisis Event

Ma Daoquan   

  1. Arts College, Nanjing University of Aeronautics and Astronautics, Nanjing 210016, China
  • Received:2014-02-18 Online:2014-05-25 Published:2014-05-28

Abstract:

Silence naturally has the feature of avoiding conflicts because it has characteristic of attachment and polysemy as a nonverbal symbol of communication. Massive destruction of crisis event makes various conflicts to become concentrated and intense in a short period of time, as a strategy, silence contributes to structuring mechanisms of avoiding conflicts such as divergence, defense, intensification and so on in crisis management. But at the same time, the strategic silence of management results in the following risks: mystery of political persons and governments and uncertainty of event handling, passive images of political persons and governments in the public, the wrong decision made in the crisis management process.

Key words: crisis event, conflict management, silence, risk, conflict avoidance

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