JOURNAL OF BEIJING UNIVERSITY OF AERONAUTICS AND A ›› 2018, Vol. 31 ›› Issue (1): 50-56.DOI: 10.13766/j.bhsk.1008-2204.2015.0434

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Mechanism Construction of Ningbo Public Employment Service Quality Improvement

TANG Guo   

  1. College of Science & Technology, Ningbo University, Ningbo Zhejiang 315212, China
  • Received:2015-09-14 Online:2018-01-25 Published:2018-01-31


The questionnaire to survey Ningbo's public employment service quality was filled out by 3000 laborers in Ningbo, and the fuzzy comprehensive evaluation method was applied in analyzing the survey data. The result shows that the overall evaluation of Ningbo public employment service quality is "medium". According to the service quality gap model, the mechanism is put forward in this paper for improving Ningbo public employment service quality. In order to improve the quality of Ningbo public employment services, Ningbo public employment service agencies should correctly understand the laborers' expectations of Ningbo public employment service quality, and correctly select public employment service designs and establish the public employment service quality standards. Additionally, Ningbo public employment service agencies should provide the services in accordance with the public standards and ensure that the government public employment service delivery is consistent with the commitment.

Key words: public employment services, service quality gap model, fuzzy comprehensive evaluation method, Ningbo, laborers

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