JOURNAL OF BEIJING UNIVERSITY OF AERONAUTICS AND A ›› 2018, Vol. 31 ›› Issue (1): 57-63.DOI: 10.13766/j.bhsk.1008-2204.2016.0154

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Standardization of Public Services under the Perspective of Service-oriented Government

DUAN Zhezhe1, WANG Lan2   

  1. 1. Department of Public Administration, National Chengchi University, Taipei Taiwan 11605, China;
    2. School of Public Affairs, Xiamen University, Xiamen Fujian 361005, China
  • Received:2016-04-28 Online:2018-01-25 Published:2018-01-31


The service-oriented government is the main goal of the Chinese government reform and is in line with the requirements of the mode of government of the socialism with Chinese characteristics. There have been four phases in the construction of service-oriented government in China:the marketization of public services, the public services performance evaluation, the equalization of public services and the standardization of public services. There is a dialectical relationship between the standardization of public servicesand other topics. The standardization of public services is the result of the mutual promotion of public administration theory and practice in our country.It is believed that the public services standardization is the latest stage of practice of building a service-oriented government. Building public services standardization is system engineering. We should follow the equivalent, timely, appropriate and advanced principle, learn the experience of standardization construction from the enterprise management, create the top-level designs, and establish an overall and universal framework of public services standard system.

Key words: service-oriented government, public service, marketlization, equalization, performance evaluation, standardization

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