JOURNAL OF BEIJING UNIVERSITY OF AERONAUTICS AND A ›› 2020, Vol. 33 ›› Issue (2): 72-79.DOI: 10.13766/j.bhsk.1008-2204.2019.0425

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Satisfaction and Influencing Factors Analysis of Older People Lived in “Embedded” Nursing Home: Take Shanghai as an Example

WEN Haihong1, WANG Yihuan2   

  1. 1. School of Public Policy and Administration, Xi'an Jiaotong University, Xi'an Shaanxi 710049, China;
    2. School of Public Administration and Policy, Renmin University of China, Beijing 100872, China
  • Received:2019-12-10 Online:2020-03-25 Published:2020-04-01

Abstract:

"Embedded" old-age service, as a new model of old-age service, fully combines the dual advantages of community home-based old-age service and institutional old-age service, and makes up for the shortcomings of both, so should become one of the important modes for social forces to establish old-age service. Based on SERVPERF model, this paper analyzes the satisfaction of the elderly in the "embedded" nursing home and its influencing factors. The study found that more than half of the elderly expressed dissatisfaction with the services provided by the "embedded" nursing home, and the factors affecting the satisfaction of the "embedded" nursing service mainly include the support degree of the pension service policy, the information facilities of the nursing home, the richness of the pension service content, the professional level of the pension service staff, the self-care ability, education level and pension level of the elderly. Therefore, in order to promote the vigorous development of the "embedded" nursing home and the reform process of the supply-side of pension services, this paper puts forward some countermeasures and suggestions, such as improving the "embedded" pension service policy, establishing the division and cooperation mechanism between the community and the "embedded" nursing home.

Key words: “embedded&rdquo, nursing home, satisfaction of pension service, SERVPERF model, supply-side reform of pension service, community home-based pension service

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