Abstract: As an essential part of the social governance system, the public psychological services system (PPSS) aims to cultivate self-esteem, self-confidence, rationality, composure, and optimism in society. The outbreak of COVID-19 aroused fear, distrust and immorality among people. Experimental PPSS districts, across China took swift actions and achieved certain successful results. However, several problems also appeared. Firstly, although the response speed was quite fast, most teams were set up temporarily instead of regularly. Secondly, social organizations played an important role in this process, but they acted all alone rather than in unity. Thirdly, there were too many kinds of psychological aids that the supply exceeded the demand. The above problems could be solved by building a bigger picture of PPSS, which contains mental health services, social mentality guidance and core values cultivation.