ISSN 1008-2204
CN 11-3979/C

人工智能与公共管理:机遇与挑战

AI and Public Management: Opportunities and Challenges

  • 摘要: 第四次工业革命呼啸而来,其核心就是信息技术和人工智能技术对生产工具、生产方式和生产关系的巨大变革。人工智能及其核心技术组成部分的机器学习技术在公共管理领域已经开始得到广泛应用。尽管通过技术赋能,人工智能技术在提升公共管理效率和决策质量上发挥着越来越大的作用,但是公共管理者要充分认识到人工智能技术对政府与社会间的关系带来了巨大的挑战。公共管理过程是个政治过程,充满着各种价值的冲突和对立。人工智能的技术理性很多时候会让位于其他公共价值。通过对一个人工智能在公共管理具体场景应用的案例,展示人工智能对公共管理追求的公共价值的挑战,以及公共管理多元价值间的碰撞和平衡给人工智能在公共管理中的应用带来的挑战。公共管理者要对人工智能在公共管理里的应用保持冷静,在享受其带来巨大优势的同时,对其可能带来的风险和挑战要有充分的认识和准备。

     

    Abstract: Artificial Intelligence (AI) and one of its core technologies, machine learning, have been widely utilized with the coming of the fourth industrial revolution. Although AI is playing increasingly more important roles in improving public management efficiency and the quality of decision making, public managers need to fully recognize the challenges AI is imposing on humanities and the relationship between government and society. Public management is a political process, which constrains the application of AI technology at the same time. By analyzing an case utilizing AI in decision making in the public sector, this paper illustrates the challenges AI technologies may experience and its threats toward public values, emphasizing the necessity for public managers to fully recognize and prepare the accompanying risks and uncertainty.

     

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