ISSN 1008-2204
CN 11-3979/C

熟悉与恐惧:风险管理者信任的双重逻辑——基于核电站项目的实证分析

Familiarity and Fear: Dual Logic of Public Trust in Risk Managers Based on Nuclear Power Plant Projects' Analysis

  • 摘要: 在核电站项目风险沟通过程中,公众不信任风险管理者是导致沟通失败的重要原因。在回顾尼克拉斯·卢曼和安东尼·吉登斯“脱域”机制理论的基础上,构建了信任建立的解释框架。通过对中国核电站周边居民的调查发现:公众的核电站的接触深度、互动参与程度、个人收益认同和社会效益认同四方面因素对风险管理者信任度均有正向影响,但核电知识水平的正向影响并不稳定;公众的核电知识水平和与核电站接触深度两方面因素对风险感知水平均有负向影响,但社会效益认同的负向影响并不稳定。结果表明,信任建立存在两种途径,即因熟悉产生的信任和因恐惧产生的信任,验证了信任建立的双重逻辑。据此提出,可以通过公开透明、及时补位和发展惠民三种方式来探索居民对中国核电风险管理者信任度的途径。

     

    Abstract: In the process of risk communication of nuclear power plant projects, public distrust in risk managers is an important reason for the communication failure. This paper reviews the "dis-embedding" mechanism theory by Luhmann and Giddens, and constructs an explanatory framework for trust-building. Through the survey of residents around nuclear power plants in China, it is found that public' s nuclear power contact, interaction and participation, personal interest identity, and social benefit identity have a positive impact on the trust in risk managers, while the positive impact of nuclear power knowledge is not robust. The public's nuclear power knowledge and nuclear power contact have a negative impact on risk perception, while the negative impact of social benefit identification is not robust. The results show that there are two ways of trust-building: trust generated by familiarity and trust caused by fear, which verifies the dual logic of trust-building. Based on the research conclusions, this paper proposes that the trust in nuclear power risk managers can be rebuilt in three ways: keeping information open and transparent, instant response, and enhancing the benefits of residents nearby.

     

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