The Study of Application of SERVQUAL and SERVPERF in the Evaluation of Quality of CPS Enterprises Customer Service

With the development of society, GPS skill has gained much success in recent years. It also has a bright future in national economy. The key question of our application of GPS is the non-coodination of the industry development and related service development. This paper sumerizes the progress of customer service quality of GPS enterprises, and constructed a system of index of GPS enterprises customer service quality that adapts to our country. It also applied two methods to evaluate the quality of specified enterprises.