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Volume 27 Issue 4
Apr.  2001
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Journal of Beijing University of Aeronautics and Astronautics  > 2001  >  27(4): 465-468.
HUANG Dong-quan, XU Zhen-ya, LI Wei-qin, et al. Logical Network Based Customer Service Management[J]. Journal of Beijing University of Aeronautics and Astronautics, 2001, 27(4): 465-468. (in Chinese)
Citation: HUANG Dong-quan, XU Zhen-ya, LI Wei-qin, et al. Logical Network Based Customer Service Management[J]. Journal of Beijing University of Aeronautics and Astronautics, 2001, 27(4): 465-468. (in Chinese)
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Logical Network Based Customer Service Management

  • Beijing University of Aeronautics and Astronautics, Dept. of Computer Science and Engineering

  • Received Date: 20 Sep 2000
  • Publish Date: 30 Apr 2001
    Abstract
  • The concepts and functionalities of customer service management have been analysed. A novel hierarchical representation method of abstract network, logical network, is provided. The structure, attributes and computation of logical network as well as a CSM management model have been studied. An implementation prototype of CSM system is provided. At the underlying layer, CORBA, common object request broker architecture, is used as a supporting environment and for achieving representation, management, update and access of CSM-MIB. At the higher layer, customers are allowed to reassemble the physical network and generate a hierarchical "logical network" through methods of definition, creating and maintenance. Thereby the functionalities of CSM such as agreement, assignment, performance monitoring and reporting can be implemented.

     

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  • [1] Langer M, Loidl S, Nerb M. Customer service management:a more transparent view to your subscribed services. In:Proceedings of the 8th IFIP/IEEE International Workshop on Distributed Systems:Operations & Management (DSOM 98). http://www.mnmteam.informatik.uni-muenchen.de/Literatur/MNMPub/publikationen/lln98/lln98.shtml,1998. [2] Goldszmidt G, Yemini Y. Delegated agents for network management[J]. IEEE Communications Magazine, 1998, 36(3):66~70. [3] Huang Dong-quan, Xu Zhen-ya, Li Wei-qin. A CORBA and LDAP directory service based enterprise network management infrastructure. In:16th IFIP World Computer Conference ． Beijing:PHEI, 2000.890~894. [4] Object Management Group. OMG-CORBA-formal/99-10-07, The common object request broker:architecture and specification, Revision 2.3.1. http://www.omg.org/cgi-bin/doc?formal/99-10-07.pdf.gz,1999. [5] Object Management Group. OMG-CORBA-formal/98-12-09, CORBAservices:common object services specification, Revised Edition. http://www.omg.org/cgi-bin/doc?formal/98-12-09.pdf.gz,1998.
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